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Business Topics

The Ultimate Guide to Customer Experience Management…

Customer experience management (CXM or CEM) helps businesses track, analyze, and refine the way people interact with their brand to increase overall customer satisfaction. It begins as a concept (“are we delighting our customers?”) that’s followed by a series of activities (“how can we be sure?”). Well-executed CXM is an ...

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Employee Retention: How To Keep Your Top Talent 10 Steps…

Most managers would agree that employee retention is important. High turnover is expensive, bad for morale, and can negatively impact the performance of other employees. Plus, depending on the job market, it can be difficult to continuously hire high-quality team members. To avoid potentially costly turnover, take steps to retain ...

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6 Best Simple CRM Systems 2020…

We have partnerships with some of the companies featured in this article. When you click on links to those sites, our company makes money. These partnerships help support our site so we can keep bringing you the best answers to your questions. Most customer relationship management (CRM) systems are designed ...

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A new book showcases real-life places around the world that …

The founder of the popular Instagram account Accidentally Wes Anderson is releasing his first-ever book highlighting 200 of the “most idiosyncratic and interesting locations on Earth.” Images in the book span every continent including Antarctica and echo filmmaker Wes Anderson’s distinctive and whimsical visual style. Titled “Accidentally Wes Anderson,” the ...

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Free Sales Tracking Software…

Whether you’re working on 10 deals at once or starting a business, sales tracking software helps you stay on top of sales numbers. If you’re still using spreadsheets to manage customers, it may be time to modernize sales operations. However, budget constraints may prevent you from purchasing full suites of ...

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